VASHU CAPE TOURS

Privacy Policy

Effective Date: 31 May 2026

Vashu Cape Tours ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us via our website, bookings, or services.

1. Company Information

Vashu Cape Tours
Website: https://vashucapetours.co.za/
Telephone: +27 60 949 3127
Email: info@vashucapetours.co.za

2. Information We Collect

We may collect and process the following personal information:

• Full name and surname

• Contact details (phone number, email address)

• Identification or passport details (where required for bookings)

• Pickup and location information

• Payment details (processed via secure third-party providers)

• Travel preferences and special requirements

• Emergency contact information

• Website usage data (cookies, IP address, browser type)

3. How We Collect Information

We collect personal information:

• Directly from you when you make a booking or enquiry

• When you contact us via phone, email, or website forms

• Through our website via cookies and analytics tools

• From third-party booking platforms or partners (where applicable)

4. Purpose of Collecting Personal Information

We collect and use your personal information to:

• Process and manage bookings

• Communicate with you regarding your tour or enquiry

• Provide our services effectively

• Ensure safety and operational requirements

• Process payments

• Improve our services and customer experience

• Comply with legal and regulatory requirements

5. Sharing of Personal Information

We may share your personal information with:

• Service providers (e.g., accommodation providers, activity operators)

• Payment processors and financial institutions

• Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Loss

• Unauthorised access

• Misuse

• Disclosure or alteration

However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected

• Comply with legal, tax, and regulatory obligations

• Resolve disputes and enforce agreements

8. Your Rights (POPIA)

In terms of POPIA, you have the right to:

• Access your personal information

• Request correction or deletion of your information

• Object to the processing of your information

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Regulator of South Africa

Requests can be submitted to us via email.

9. Cookies and Website Usage

Our website may use cookies to:

• Enhance user experience

• Analyse website traffic

• Improve functionality

You can choose to disable cookies in your browser settings, but this may affect website performance.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Marketing Communication

We may send you promotional content or special offers if you have opted in to receive such communication.

You may opt out at any time by:

• Clicking the unsubscribe link (if applicable), or

• Contacting us directly

12. Changes to This Policy

Vashu Cape Tours reserves the right to update this Privacy Policy at any time.

Any changes will be published on our website with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Vashu Cape Tours
Email: info@vashucapetours.co.za
Phone: +27 60 949 3127

By using our services, you agree to the terms of this Privacy Policy.